ERMI is proud of the software management techniques and methodology we provide to our clients. The demands of the rapidly changing software environment requires solutions that are dynamic, easily tested, well planned, and provide for backout strategies. The traditional maintenance philsophy must change to meet the Z/OS software delivery system provided by IBM.

ERMI can help you develop and document a new maintenance process which will help you keep pace in today's dynamic software arena. 

Let us help you prepare a plan to smoothly migrate from OS/390 to Z/OS, or to the next release of Z/OS. 

We install DataBase, CICS, and NCP ServerPacs to assist you with DB2, IMS, CICS and NCP upgrades. We also offer contracting services in MVS, OEM/ISV subsystems and products. We offer bid estimates for specific work, by the hour or by the project.

Problem Determination and Analysis

We have the experience and tools necessary to assist you in finding solutions to your software problems and code failures.

We use such tools as IPCS to perform dump analysis, SLIP TRAP to cause a dump when a specific event occurs, general or specialized TRACE to record dynamic diagnostic information as it occurs.

USER CODE PROBLEM

• We will help you engineer a fix to your user code.

• We will open a problem with the vendor on your behalf


• We will furnish the vendor with requested diagnostic information


• We will assist you with the application and testing of a fix

Statement of Work can consist of any or all of the following:

Account Management:
Involves meeting attendance, status reports, monitor service level agreements, etc.

Technical Support:
Involves 7 X 24 oncall and/or onsite technical support for software support.

Operational Change Support:
Involves usual and customary updates for network and online systems as requested by end-users etc.

Change Management:
Involves following site standards for documenting changes to existing systems in order to maintain or enhance documentation processes involved in software changes

System Security:
Involves upgrades, conversion and analysis of security software and its usage

Software Maintenance and Upgrades:
Involves both IBM and ISV software maintenance, installation, implementation and upgrades utilizing SMPe where available.

Storage Management:
Involves data management activities related to DASD usage, definition, changes, recovery, etc.

Disaster Recovery:
Involves system level contingency recovery procedures required for for disaster events whether scheduled or unscheduled

Automated Ops Integration:
Involves automating requested events to simplify and enhance normal and/or exceptional software events resulting in more efficient operations

Bid Proposal … simple as 1 2 3 ..
1) Meet to discuss requirements
2) Develop Statement of Work
3) Agree on the Bid Proposal

I/O Subsystem Definition Services

We offer complete I/O subsystem definition services from planning to implementation and we provide your staff with documentation that explains the process.

Documentation includes:

• HCD Process - Build Work IODF
• Build Production IODF
• Prepare IOCDS
• Parmlib Members - Loadxx Parameters
• system location of Loadxx
• Power on Reset - Load the new configuration
• Dynamic I/O Reconfiguration
• The IPL process - Explaination of LoadParms
• Back out procedures

We perform:

• MVSCP to HCD conversions.
• EMIF definitions.
• ESCON CTC definitions.
• Software Evaluations to ascertain if you can perform Dynamic I/O Reconfigurations and 31 bit UCB addressing.

ERMI strives to provide mainframe solutions to enhance your business profitability. Services include mainframe software and hardware analysis, support, maintenance, installation, implementation, inventory, usage, etc. Based on an agreement of understanding or "statement of work" (known as SOW), a Bid Proposal will be drawn and authorized by each party.

It is our intent to deliver solutions satisfactorily to your specifications.

Attaining this objective will ensure your continued success utilizing a well-proven and we feel the most reliable computer platform available.